Returns & Exchanges
We want you to love your handcrafted wooden decor; if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Please note that custom or personalized products are generally final sale unless they arrive damaged.
Initiate Your Request
Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully pack your wooden decor in its original packaging to prevent damage during transit, ensuring all hardware and accessories are included.
Ship the Product
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing